Catalog Requests
If you ask for a catalog, we use your project type, site size and age group to send more relevant product pages.
Last updated: June 16, 2026
Privacy Policy
This page is for visitors and buyers who send us playground project details through the website, email, or catalog request form.
In most cases, the details come from your own message: a site photo, a room size, a catalog request, a drawing, or a quote question.
This page is written for website visitors and buyers who send playground equipment project information to us.
Project information stays connected to your inquiry
We use buyer information to reply, quote, prepare catalog options and support order communication.
Information We May Collect
We collect information that you choose to send to us and basic website information that helps the site work.
1
Contact information
For contact, you may leave a name, company, email, phone number, country, website, address, or messaging account.
2
Project information
This may include site size, age group, project type, product direction, budget notes, deadlines, document requests and shipment questions.
3
Files you send
Buyers may send site photos, floor plans, drawings, product photos, mood boards, logo files, tender notes or other attachments for quotation.
4
Website information
Our website may collect basic technical information such as page visits, browser type, device type, referral page and general usage data.
How We Use Information
We use information to answer buyers, prepare project communication and support normal business work.
Quotation Work
We use your project file to prepare product suggestions, layout direction, material notes, price discussion and quotation records.
Custom Projects
For custom work, we may use reference images, drawings, color notes and site photos to discuss whether a design can fit the site.
Order Communication
If an order moves forward, information may be used for production notes, packing instructions, document requests and shipment communication.
Documents and Records
Certificate questions, packing photo requests, carton marks and loading records may be linked to your inquiry or order file.
Website Improvement
Basic website data may help us understand which pages buyers visit and where website information needs to be clearer.
When Information May Be Shared
We do not sell buyer contact details or project files. Some information may need to be shared for normal project and order handling.
Possible sharing situations
Factory or production team members may review drawings, product lists, colors, material notes and packing requests so they can handle the order.
Logistics, inspection, document, payment or website service providers may receive limited information when it is needed to complete their work.
If required by law, tax, customs, shipping, dispute handling or business record needs, some order information may be kept or disclosed where applicable.
We do not use buyer project files as public case material without permission, unless the information is already public or has been cleared for marketing use.
Cookies and Website Tools
Like many business websites, this site may use cookies or similar tools to support normal website functions and understand page use.
| Type | Purpose | What You Can Do |
|---|---|---|
| Essential Cookies | These keep basic pages, forms and settings working. | Your browser has controls for cookies. |
| Analytics Data | Helps us understand page visits, traffic sources and website performance. | You can use browser controls or privacy tools to limit tracking. |
| Form Records | Helps us receive and reply to inquiries, catalog requests and project messages. | Send only the information needed for your project discussion. |
| Email Records | Helps us follow quotation, order, document and shipment communication. | You can ask us to update or remove contact details where applicable. |
How Long We Keep Information
We keep information for as long as it is needed for inquiry communication, project follow-up, order records, business files or legal and tax purposes.
Retention examples
Simple catalog requests may be kept for sales follow-up unless you ask us to stop contacting you.
Quotation records may be kept so we can review past product choices, prices, drawings and project notes if the buyer returns later.
Order files may be kept for production, warranty, accounting, shipping, customs, tax, dispute or after-sales reference.
If you ask us to delete information, we will review the request. Some information may still need to be kept where business records or legal requirements apply.
Your Choices
You can contact us about your information when you need to update, correct or remove inquiry details.
1
Update contact details
If your email address, company name, phone number or project contact changes, you can send us the updated information.
2
Correct project information
If a drawing, site size, product list, color note or document request is wrong, send the correction before production starts.
3
Stop marketing messages
You can ask us not to send catalog follow-ups or marketing messages. Order-related communication may still continue if needed.
4
Request deletion
You can ask us to delete inquiry information where applicable. Some records may need to stay for business, tax, shipping or legal reasons.
Privacy Policy FAQ
FAQ for buyers sending inquiry files, catalog requests and project documents.
What details may be included in an inquiry?
Your inquiry may include contact details, project notes, site photos, drawings, product references, catalog requests, quote messages, or files you choose to send.
Why do we use inquiry information?
We use inquiry information to answer questions, prepare catalog suggestions, review project files, provide quotations, discuss production details, arrange documents and support order communication.
Do we sell buyer information?
No. We do not sell buyer contact details or project files to third parties.
Can project photos or drawings be used publicly?
We do not use buyer project files as public case material without permission, unless the information is already public or has been cleared for marketing use.
How can you ask us to update or delete your information?
Contact us and ask to correct, update or delete inquiry information where applicable. Some order records may need to be kept for business, tax, shipping or legal reasons.
Have a Privacy Question?
Contact us if you need to update inquiry information, correct a project file, stop marketing messages or ask about data handling.